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Return & Exchange Conditions

How long is my return policy?
Provided that the products you purchased from www.denizbutik.com have not been used, the period of exchange is "15 DAYS" from the date of invoice.
How can I perform an exchange transaction?

1- You are required to send the goods / products you want to exchange with the invoice to our head office address on the invoice.

2- After the arrival of your cargo you have sent, you are required to enter the address www.denizbutik.com to create your exchange order, before the stocks of the products you want ran out. Once you have entered our online shopping site, add the products or goods you want in the cart. You have to write "I HAVE AN EXCHANGE BALANCE" in the order note section and choose "CASH ON DELIVERY" at the payment step.

3- The relevant team will perform the change process according to the product you send and the order you place.

Will I pay courier fee during the exchange process?

1- If the purchased product arrives at faulty / defective / wrong way, we will charge courier fee for exchange transactions.

2- During the exchange of the products non faulty / defective / wrong the courier sent to us is free.

3- Courier fee will be on your charge for the courier sent to you at the end of the exchange.

The product I am replacing is more expensive than the one I sent

1- If the total amount of the products in your exchange order is higher than the amount of the products/goods you sent, the remaining sum will be reflected to you as CASH ON DELIVERY.

2- COURIER FEE WITH CASH ON DELIVERY IS 8,99 TURKISH LIRA INCLUDING SERVICE CHARGE. TO ALL THE COURRIERS HAVING AMOUNT DIFFERENCE A COURIER FEE OF 8.99 TURKISH LIRA IS REFLECTED AND PAID BY THE BUYER.

CANCEL & RETURN


My order is sent faulty/defective/wrong, What should I do?

All the products that we offered for sale go through damage control while being packaged to be delivered to courier. If the product is arrived to you faulty / defective/ wrong, which is rare, the process operates as fallows;

When your order is delivered to your address by the cargo officer, always check the outer pack damage before receiving the product and prepare a "Due Diligence Record" when you detect any damages.

In the event of any damage after the delivery of the order, you must contact the relevant cargo office immediately and ask them to prepare a "Due Diligence Record". If the cargo branch is not helping you about this subject, please inform us as soon as possible.

When you send the damaged product to our DENİZ BUTİK address together with the Damage Assessment Record, your product change or return transactions will be completed quickly and you will be informed.

How to return the amount I paid when I made a return of product?

When you make a product return, your money will be returned according to your payment form, after the product has been confirmed accepted by the review.

- If you have made your payment by credit card, your installments will be repaid in installments, your single withdrawals will be refunded in 7 working days as a single withdrawal.

- If you have made your payment with a debit card, your single transaction will be returned to your bank account within 7 working days via transfer / eft.

- If you have made your payment with a virtual card, your single withdrawal will be refunded within 7 working days to your card.

- If you have made your payment with the option of Cash on Delivery, it will be refunded within 7 working days on the iban number that you will inform us.

Why the return of the product isn't transferred to my account?

It may be a problem due to the Iban number you have given. You can call our customer service for detailed information. 0850 888 03 69 -

*SUBMISSION OF INVOICE MANDATORY FOR EXCHANGE TRANSACTIONS.

*THERE ARE NO CHANGES IN THE PRODUCTS INCLUS BY THE GROUPES OF EVENING DRESS, ACCESSORY AND OUTLET.

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